Duty Manager

Post:                                        Duty Manager

Responsible to:                       General Manager

Responsible for:                     Front of House

Hours:                                     20 Hours (part time) per week

 

The Role

As we prepare to reopen our beautiful theatre, we are seeking two enthusiastic and detail-oriented Duty Managers to join our team. Working 20 hours per week each, our Duty Managers will lead Front of House operations during performances and events, ensuring the safety, comfort, and enjoyment of all Jersey Opera House visitors.

This is an ideal role for individuals with excellent customer services and leadership skills, who enjoy working in a vibrant cultural environment and can offer flexibility as the role will predominantly be evening and weekend events.

Key Responsibilities

·       Act as Duty Manager during performances and events, ensuring smooth and safe Front of House operations.

·       Conduct pre-show safety and readiness checks, including emergency exits, lighting, and customer areas.

·       Liaise with visiting companies, artists, and stage management to ensure clear communication and safe practices.

·       Coordinate emergency procedures and lead audience evacuations in collaboration with the Duty Technician.

·       Maintain Compliance with Health and Safety, safeguarding, and fire safety regulations.

·       Provide exceptional customer service and serve as the first point of contact for patrons and visitors.

·       Serve as a designated First Aider while on duty (training provided).

·       Oversee cash handling and sales for programmes and merchandise.

·       Support the safe setup and removal of auditorium seating with trained professional.

·       Work collaboratively with other departments to ensure smooth delivery of each event.

·       Uphold and model adherence to organisational policies and values.

 

Skills & Competencies

·       Confident leadership with the ability to manage staff and volunteers.

·       Excellent communication and interpersonal skills.

·       Calm, resourceful, and proactive under pressure.

·       Strong attention to detail and numeracy for cash handling and reporting.

·       Computer literate (Microsoft Word, Excel, Teams); experience with ticketing systems is an advantage (training provided).

·       Commitment to inclusive services and audience experience.

 

Experience

·       Previous experience supervising in a public-facing role, ideally in events or performance settings.

·       Demonstrate ability to provide high-quality customer services.

·       Experience with cash handling and end-of-day reconciliation.

·       Experience in a theatre or cultural venue is desirable but not essential.

 

Personal Attributes

·       Warm, professional, and confident under pressure.

·       Team player who is also comfortable working independently.

·       Proactive, solutions-focused, and able to stay calm in fast-paced situations.

·       Flexible and reliable, with availability to work during performance times, mainly in the evenings, at weekends, and on bank holidays.

·       A sense of humour and resilience in a dynamic environment.

 

How to Apply:

Please submit your CV and a cover letter (max. 2 pages) detailing your relevant experience and interest in the role to [email protected]

For further information, please contact the General Manager on 01534 511104