Booking Terms and Conditions
1. Refunds
The Opera House operates a no refunds policy, except in exceptional circumstances or if a performance is cancelled or rescheduled. In such cases, customers will be offered either a full refund or the option to transfer their tickets to an alternative performance within the same run, subject to availability.
We sometimes offer special promotions to make our events more accessible. If you booked before a promotion was announced, please note that our no-refund policy means refunds or adjustments cannot be made to existing bookings.
Ticket Refund Protection with Secure My Booking
Customers can choose to add the optional Secure My Booking Ticket Refund Protection for £2 per ticket.
This may allow you to claim a refund if you are unable to attend for a covered reason, subject to Secure My Booking’s Terms and Conditions.
All claims are assessed and managed directly by Secure My Booking, independently of Jersey Opera House, and must be submitted within 60 days of the event.
Ticket Refund Protection does not cover cancelled, abandoned or rescheduled performances. In these circumstances, Jersey Opera House’s standard refund and exchange policy applies.
We recommend reviewing the full Terms and Conditions before purchasing. For further information or to submit a claim, please visit http://www.securemybooking.com
2. Dynamic Pricing
Ticket prices may be subject to change based on demand and availability.
3. Ticket Exchanges
Tickets may be exchanged for another performance of the same show, subject to availability, with at least 48 hours’ notice prior to the performance. A £3 exchange fee per ticket will apply. To request an exchange, please email: [email protected].
4. Concessions
Unless otherwise stated, concessions are available for:
- Under 18
- Over 60
Eligibility may vary by performance.
5. Companions Complimentary Ticket
We offer a complimentary companion ticket for guests who require assistance accessing or attending performances. This is not limited to wheelchair users.
6. Reservations
Reservations made by phone or in person will be held for a maximum of 5 working days, after which they will be automatically released for general sale. Reservations may not be available for performances taking place within 14 days, for high-demand events, or where availability is limited. In such circumstances, immediate payment may be required to secure tickets.
7. Latecomers
Latecomers may not be admitted until a suitable break in the performance, and in some cases, may not be admitted at all depending on the nature of the event.
8. Cast Changes
We reserve the right to change the advertised cast without prior notice.
9. Admission Rights
The Opera House reserves the right to refuse admission. All visitors must treat staff, volunteers, performers, and other audience members with respect.
10. Unaccompanied Children
Children under the age of 16 must be accompanied by a responsible adult at all times while on the premises.
Refund Policy
1. General
All ticket sales are final. Refunds are only issued if a performance is cancelled or in exceptional circumstances, at the discretion of the Opera House. Requests should be sent to: [email protected].
Customers who have purchased Secure My Booking Ticket Refund Protection may separately claim a refund directly through Secure My Booking, subject to their Terms and Conditions. This does not affect Jersey Opera House’s standard refund policy.
2. Exceptional Circumstances
Refund requests due to personal circumstances will be considered on a case-by-case basis but are not guaranteed. Illness or other unforeseen circumstances do not automatically qualify for a refund.
Where possible, and at the discretion of Jersey Opera House, customers unable to attend may be offered a ticket exchange to a performance in the same run, provided sufficient notice is given.
Customers who have purchased Secure My Booking Ticket Refund Protection may be eligible to claim for certain personal circumstances not covered by our standard refund policy. All claims are assessed independently by Secure My Booking, subject to their Terms and Conditions.
3. Buy Back Option
We do not offer a buy back service unless the event is a sell-out. Resale is not guaranteed and is subject to our discretion and demand.
4. Final Sale Terms
All transactions are final unless a refund is approved due to cancellation or a promoter-initiated change.
Event Information
1. Event Terms
Your attendance at any event may be subject to additional terms set by the Opera House or the event’s promoter. These will be clearly communicated on tickets or event listings as needed.
For the safety and security of all visitors, bags larger than a specified size will not be permitted in the auditorium, and all bags may be subject to search upon entry to the Jersey Opera House.
2. Cancellations & Postponements
In the event of cancellation, ticket holders will be contacted directly and issued a refund or offered an exchange, depending on the situation. Postponed events may carry adjusted terms — please contact the Box Office for the most up-to-date information.
Secure My Booking Ticket Refund Protection does not cover cancelled, abandoned or rescheduled performances. In these circumstances, Jersey Opera House’s standard cancellation, refund and exchange policy will apply. Please note that the Secure My Booking Ticket Refund Protection fee is non-refundable, including where a performance is cancelled or rescheduled by Jersey Opera House.
3. Ticket Limits
Ticket limits may be imposed per customer or household to ensure fair access. Orders exceeding these limits may be cancelled without notice.
4. Ticket Availability
Availability is subject to change. Additional seats may be released closer to the performance. Tickets held in online baskets are temporarily locked and may reappear if the transaction isn’t completed.
5. Pricing & Errors
If a ticket is sold at an incorrect price, we reserve the right to cancel the transaction and refund the amount paid.
6. Resale
Tickets may not be resold for profit. Any resale or attempted resale in breach of this policy may lead to cancellation of the ticket without refund.
Contact Information
Box Office
e. [email protected]
Administration
e. [email protected]