Marketing & Digital Engagement Officer

Job Title: Marketing & Digital Engagement Officer
Location: Jersey Opera House
Job Type: Full-time (37.5 hours per week)
Salary: c.£36,000 per annum depending on experience
Reports To: Marketing and Communications Manager

Job Summary: 
As a key member of the marketing team, the Marketing & Digital Engagement Officer will support the delivery of creative, effective marketing campaigns and play a central role in growing customer engagement, both online and in-person. This role combines hands-on marketing activities with responsibility for ticketing operations, customer service, and membership support – ensuring all customer touchpoints reflect the theatre’s brand and vision.

Working closely with the Marketing Manager, the post holder will help increase awareness of the Jersey Opera House, drive ticket sales, and build lasting relationships with audiences, members, sponsors and supporters.

Please Note: 
Working hours may vary and can include evenings, weekends, and public holidays in accordance with the theatre’s performance and operational schedule.

Key Responsibilities: 

Marketing Delivery 
Support the development and implementation of marketing campaigns across digital, print, and social media platforms.
Write clear, engaging marketing copy for website pages, social media posts, email newsletters, and printed materials.
Maintain and regularly update the Jersey Opera House website, ensuring content is accurate, engaging, and aligned with the theatre’s programme and brand.
Schedule and publish content across social media channels (Facebook, Instagram, LinkedIn) with the view to expand to other social media channels.
Ensure consistent brand messaging across all customer communications.
Monitor and report on marketing campaign effectiveness and engagement data.
Work with the Marketing Manager to identify new marketing opportunities and help grow overall brand presence.
Support the design and delivery of venue marketing collateral.

Digital and Social Media 
Manage day-to-day content planning and posting on social media platforms.
Respond to online customer interactions and enquiries promptly and professionally.
Create engaging content that supports ticket sales and brand awareness.
Track social media analytics to inform strategy and content development.

Customer Engagement & Ticketing 
Support ticketing and membership operations, ensuring a seamless, customer-focused experience across online, phone and in-person sales.
Deliver high-quality customer service to customers, members, and sponsors.
Work with the marketing manager to develop campaigns for audience development, upselling and cross-selling.
Handle customer enquiries, feedback, and complaints, escalating where necessary.

Membership, Sponsorship and Fundraising Support 
Promote and administer membership and sponsorship initiatives, supporting retention and growth.
Support delivery of sponsorship benefits, ensuring sponsor satisfaction.
Assist in fundraising activities, including writing supporter communications and event support.

Qualifications and Skills: 
Previous experience in a marketing, communications, fundraising or customer engagement role (essential).
Strong copywriting skills and experience creating marketing content (essential).
Confident in maintaining and updating websites (WordPress or similar CMS preferred).
Experience managing social media channels and understanding engagement strategies.
Excellent communication and relationship-building skills.
Organised and able to manage multiple priorities effectively.
Experience in ticketing or CRM systems (desirable).
Knowledge of the arts or events sector (desirable).

How to Apply: 
Please submit your CV and a cover letter (max. 2 pages) detailing your relevant experience and interest in the role to [email protected].
For further information, please contact the Marketing and Communications Manager on 01534 511109.

Closing date 9am on Friday 8 August 2025.