Volunteer Steward

Would you like to be a Steward at the Jersey Opera House?

Skills and qualities of a successful Steward. 

Being a Theatre Steward involves far more than showing patrons to their seats. It requires a unique blend of interpersonal skills, empathy, and a practical know-how to ensure every visitor feels welcome from the moment they step into the venue. A successful steward pays close attention to detail and possesses a natural ability to read social cues, allowing them to anticipate audience needs and respond proactively. Whether it’s offering a warm greeting or guiding someone to the correct seat in a busy auditorium, stewards play a fundamental role in creating a positive and memorable theatre experience.

Communication skills are essential. Stewards interact with hundreds of people during a single performance and must be clear, concise, and approachable. They provide information efficiently while maintaining a calm and friendly manner – especially important in high-pressure situations, such as resolving seating issues or assisting patrons with disabilities. One of the rewarding aspects of stewarding is the spontaneous nature of challenges, which fosters quick thinking, adaptability, and strong problem-solving skills.

The role also demands a good level of physical fitness and stamina, as stewards are required to stand for extensive periods and navigate crowded aisles. Time management is crucial, enabling stewards to complete tasks such as distributing programmes, checking tickets, and preparing the theatre space promptly and efficiently.

A passion for the arts often motivates stewards, helping them engage with audiences and inspire a sense of excitement and enjoyment. This enthusiasm enhances the atmosphere of the venue and enriches the experience for every visitor and customer.

To ensure smooth performances and audience safety, stewards must be well-versed in the theatre layout, emergency procedures, and accessibility options. This knowledge allows them to provide accurate information and support when needed, giving them confidence in handling everything from routine enquiries to emergencies.

Why Volunteer? 

People volunteer with us for many reasons. As a volunteer steward you will meet new friends, get to see great shows, and gain transferable skills and an understanding of front of house operations in a live theatre setting. Most importantly, by donating your time, you will be supporting the Jersey Opera House, a registered charity, helping to sustain a busy community venue.

Key Responsibilities: 

Politely directing and escorting patrons to their seats
Checking tickets
Selling programmes and merchandise
Checking assigned section for cleanliness
Visually sweep the theatre to check for potential safety issues and lost and found items
Be aware of and enforce appropriate house rules
Demonstrate an in-depth knowledge of the theatre and a good understanding of evacuation procedures from all points within the theatre
Attend pre-event Steward meetings and other training as required by management
Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.

Essential Skills: 

Excellent communication and customer service skills
Ability to remain calm under pressure
Reliability and professionalism
Willingness to work evenings, weekends, and bank holidays
Previous experience in a front-of-house, hospitality, or customer-facing role is desirable
First Aid, Fire Marshall, or Health & Safety training is an advantage (training will be provided)

Requirements: 

Ability to climb steps repeatedly
Ability to descend/ascend ramps and inclines/declines
Ability to stand for a long period of time
Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting
Deal with a wide variety of personalities and situations
Work varied shifts, including evenings, weekends, and bank holidays.
A commitment to excellent customer care, and be compliant with theatre policies and procedures, including safeguarding
For an application form, please contact Charlotte on [email protected] or 01534 511 110.