Faqs
Got a question? From booking info to our email newsletter, we’ve pulled together the answers to the things people ask us most.
Tickets & Booking
How can I book tickets?
Tickets can be booked online via our website or over the phone. We will keep you updated on when you can book in person at our Box Office.
Can I choose my own seats?
Yes — our online booking system features a seating map so you can select exactly where you’d like to sit. Please check seat information carefully before purchasing, as some seats may have restricted views, limited legroom, or other notes affecting comfort and visibility.
Are there any booking fees?
No — we don’t charge any booking or service fees on performances at the Jersey Opera House. Booking fees only apply to performances taking place offsite.
Can I get a refund or exchange my ticket?
Tickets are non-refundable unless a performance is cancelled or rescheduled. Ticket exchanges may be available in certain cases — please contact the Box Office.
Do you offer group discounts?
We offer group discounts on selected performances. Please contact the Box Office for more information.
Visiting the Opera House
Where is the the Opera House located?
Jersey Opera House, Gloucester Street, St Helier, JE2 3QR.
What time should I arrive for a show?
Doors typically open 30 minutes before the performance. We recommend arriving early to avoid queues and to enjoy a drink at the bar.
Is the venue accessible?
Yes — the Opera House includes lift access, accessible toilets, and dedicated seating for wheelchair users. If you have specific access requirements, please contact Box Office in advance so we can assist you.
Do you serve food and drinks?
Our bars are open before performances and during intervals. A new café offering is also in development — more details coming soon.
Is there parking nearby?
Yes — there are several public car parks within walking distance of the venue, including Patriotic Street and Sand Street.
Families & Age Guidance
Are there age restrictions for shows?
Some performances include age guidance or restrictions, which will be clearly noted on the individual show pages.
Can I bring a baby or young child to a show?
Unless stated otherwise, we recommend shows for children aged 3 and up. Babes-in-arms policies vary by event — please check the event listing or contact the Box Office for guidance.
General Information
Is the Opera House now open?
The Jersey Opera House is preparing soft launch events ahead of our full reopening. Our autumn programme marks the beginning of an exciting new chapter, and we’re thrilled to welcome audiences back into the building.
Will there be more shows announced?
Yes — more shows will continue to be announced throughout the year. Keep checking our website and follow us on social media for updates.
How can I stay updated?
Sign up to our newsletter and follow us on Facebook, Instagram, and LinkedIn for the latest news, show announcements, and behind-the-scenes content.
Who can I contact with further questions?
Email us at [email protected] or call 01534 511115.